Refund policy

14-day returns on unopened items

You can request a return within 14 days of receiving your order. To be eligible, the item must be unopened and unused, in its original sealed packaging, with proof of purchase.

Many of our products are used for feeding, breastfeeding and personal care (for example breast pumps, nursing pads, bottles, teats, toothbrushes and potty items). For hygiene reasons, once these are opened we can only accept them back if they are faulty.

How to start a return

Email turteesglobal@gmail.com or WhatsApp +44 7884 578507 with your order number and the item(s) you want to return. We'll reply with return instructions. Items sent back without a return request first can't be accepted.

Damaged, faulty or wrong item

Please check your order when it arrives. If anything is damaged or faulty, or you received the wrong item, contact us within 14 days of delivery with your order number and a photo, and we'll make it right with a replacement or a refund.

Free gifts

If your order included a free gift (such as the free Mummy Bag on orders over AED 499) and you return items so that the order no longer qualifies, please return the gift unused with them, or we may deduct its value from your refund.

Refunds

Once we receive and inspect your return, we'll let you know if it's approved. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few extra days to show it.

Exchanges

The fastest way to get a different item is to return the original, then place a new order.

Non-returnable: gift cards, and opened hygiene or personal-care items (unless faulty).